A systemic model of analysis of organizational culture in health care services

Authors

  • Antonio Oswaldo Ortega Universidad Autonoma del Estado de Hidalgo
  • José Ramón Corona Universidad Autonoma del Estado de Hidalgo
  • Eva Selene Hernández Universidad Autonoma del Estado de Hidalgo
  • Oscar Montaño Universidad Autonoma del Estado de Hidalgo
  • Susana Asela Garduño Instituto Politécnico Nacional
  • María Trinidad Cerecedo Instituto Politécnico Nacional
  • Carlos Robles Universidad Autónoma del Estado de México

DOI:

https://doi.org/10.21640/ns.v7i15.42

Keywords:

Organizational culture, health care services, systemic model, organizational studies, organizational environment, organizational change, teamwork, organizational intervention processes, social welfare

Abstract

Introduction: The aim of this paper is to present the results of a case study carried out in the state of Hidalgo under a systemic model of analysis. This focused the organizational culture of health care services with the main purpose of studying these organizations and to understand their inner and outer dynamics.

Method: A case study carried out under qualitative approach with the application of focus groups and interviews in communitarian health centers, physician’s offices, sanatoriums and hospitals of the state of Hidalgo, Mexico.

Results: The organizational culture in health care services was classified into 4 subsystems: human, technical-technological, functional–structural and environmental macrosystem.

Conclusion: An interrelation among the four subsystems was identified defining the dynamics of organizational culture of health care services in three transactions: interdynamics, intradynamics and outerdynamics.

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Published

2015-11-27

How to Cite

Oswaldo Ortega, A., Ramón Corona, J., Selene Hernández, E., Montaño, O., Asela Garduño, S., Cerecedo, M. T., & Robles, C. (2015). A systemic model of analysis of organizational culture in health care services. Nova Scientia, 7(15), 321–342. https://doi.org/10.21640/ns.v7i15.42

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Section

Human and Social Sciences

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